Staying Safe: How to Spot and Avoid Scams

With headlines about scams targeting digital asset platforms becoming more common, it’s more important than ever to know how to spot threats — and what you can do to stay secure.

What You Should Know
Scammers are getting smarter. They use tactics like fake emails, texts, and phone calls to impersonate trusted companies and trick people into handing over sensitive information. These are called social engineering attacks — and they’re responsible for a large share of fraud across all financial services, not just crypto.

At WisdomTree, security is our top priority. We’ve built dedicated tools and resources to help protect you:

• Security Overview Page:
  This page covers how to recognize phishing attempts, avoid impersonation scams, and follow digital best practices — like using strong passwords and verifying URLs.
• Official Links Page:
  This page lists all verified WisdomTree Prime websites and social media accounts, so you always know what’s legitimate.

Tips to Help Protect Yourself

• Be cautious of urgency. Scammers often try to create a sense of panic or pressure you to act quickly. Take your time and verify before acting.
• Remember, we will never ask for account-specific details, login credentials, Two-Factor Authentication (2FA) codes, or personal information outside of approved customer support channels.
• We will never invite you to private groups on third-party platforms like WhatsApp, or other platforms.
• Double-check senders. Look closely at email addresses, website links, and phone numbers — small changes can be red flags.
• Never share sensitive information. WisdomTree Prime will never ask for your password, 2FA code, or seed phrases.
• Strengthen your passwords. Use unique, complex passwords and consider a password manager.
• Enable multi-factor authentication (2FA) wherever possible for an added layer of protection.
• Keep devices secure. Update your software, install antivirus tools, and avoid suspicious downloads.
• Don’t reuse emails. Consider using a dedicated email for your WisdomTree Prime account to reduce your exposure to phishing.

Communication Commitments
To make it absolutely clear:

WisdomTree Prime will never:

❌Contact you unsolicited to ask for account information

❌Ask you to transfer funds to a different wallet

❌Request your password, seed phrase, or private keys

If you ever receive a communication that doesn’t feel right — even if it seems official — pause and verify.

How to Report Suspicious Activity
Think you’ve received a suspicious email, call, or message?

Reach out immediately through our official [email protected] or use the in-app chat feature. Only use links listed on our Official Links page to ensure you’re connecting with the real WisdomTree Prime.